We ship from St Peters, Sydney using Australia Post tracked Eparcel service. We always aim to get your items to you as quickly as possible and ship orders within 24 hours on weekdays.
Due to the Coronoavirus Pandemic AusPost delivery times have changed and delays across the network maybe experienced. Please see the links below for the most up to date information.
Domestic Delivery Times
International Delivery Times
CHANGE OF MIND + RETURN POLICY
AFTER THE ITEM HAS BEEN DISPATCHED:
If we’ve already dispatched your order and you decide to cancel, you must return the item/s to our St Peters, Sydney otherwise and you will be responsible for the return shipping cost.
Please note that the items must be unopened and returned in their full original packaging.
Once the goods have been received in good order at our St Peters Warehouse, we will issue a store credit, less the original shipping costs.
WAREHOUSE ADDRESS IS:
Saardé
Attention: RETURNS
75 Mary Street, Suite 2.02,
St Peters, NSW, 2044
AFTER THE ITEM HAS BEEN DELIVERED TO YOU :
If you change your mind after the item has arrived, you have 14 days to notify us from the day we dispatch your goods.
Provided the packaging hasn’t been removed and the item hasn’t been assembled, we offer a store credit to the same value of the purchase price, less freight, so that you can choose an alternate item.
You must return the item/s to our St Peters Warehouse and you will be responsible for the return shipping cost.
WAREHOUSE ADDRESS IS:
Saardé
Attention: RETURNS
75 Mary Street, Suite 2.02,
St Peters, NSW, 2044
CUSTOM + DISCOUNTED ITEMS:
Any items that are purchased at a sale, custom made or discounted price are not able to be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM:
Provided you have not assembled your item or removed the packaging, simply email our team to notify them of your change of mind. We’ll get in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our St Peters warehouse in original packaging at your own cost.
Please note that we’re unable to issue REFUNDS for change-of-mind returns.
ITEMS DAMAGED IN TRANSIT
Unfortunately, items are occasionally damaged in transit which is a situation out of our control.
IF YOU NOTICE THE DAMAGE ON DELIVERY :
If an item arrives and you notice the packaging or the item itself is clearly and significantly damaged, please take photos or videos of the damage.
Refuse to accept the delivery and email us those photos immediately. We'll share your feedback with our delivery partners and suppliers to ensure the service and quality of packaging is improved.
IF YOU NOTICE THE DAMAGE AFTER DELIVERY:
If you don’t notice the damage until after it has been delivered to you, please take photos or videos of the damage. Email these to us as soon as possible, ideally within 3 business days of receiving your delivery.
HOW WE'LL RECTIFY THE SITUATION :
We’ll work collaboratively with you to find a suitable outcome. Depending on the circumstances, one of these 3 options will apply:
If you would like to exhibit your work or collaborate with Saardé we would love to hear from you. Please email your expression of interest to hello@saarde.com.
